Account, privacy and support

Get help with your account

Contact hello@lumilabs.space if you cannot resolve an account or product issue in the app. Describe the feature and what happened, and include only the information necessary to understand the problem.

If you are signed into an unexpected account, confirm which login method you used before creating new trips or buying credits. Support can help investigate, but this guide cannot confirm an individual account’s state.

Before deleting your account

The app’s Settings includes an account-deletion action. Read the confirmation and applicable policy carefully before continuing. Resolve any outstanding group records or support questions you need access to first.

Understand how data is used

Read the Privacy Policy for the current data-handling disclosures. AI-assisted features have additional context in the AI and data guide. Payment and identity checks can involve different information from ordinary itinerary planning.

Keep your account information private

• Never send login codes, passwords or recovery secrets to support.
• Hide unrelated personal data in screenshots and receipt examples.
• Check links before entering credentials or following payment instructions.
• If you suspect unauthorised access, contact support and describe the issue without sharing your secrets.

For the planned personal wallet, live recovery and access procedures will be documented when the feature is released. Do not use a development guide as a live recovery instruction.