Make a payment
Review and confirm a QR payment
A checklist for the supported merchant-payment flow, when it is available to your account.
Before you start
Confirm that you meet the payment requirements and that the app offers this payment flow to you. Do not assume any QR code can be paid: a code can identify a recipient without being supported by OnePlan.
Review the payment
- Check the QR source
Use the merchant’s intended payment code. Be cautious if a code has been replaced or sent by someone you do not recognise.
- Verify the recipient
Read the merchant or recipient name shown in the app and confirm it with the merchant if it is unfamiliar.
- Review the full cost
Check the purchase amount and currency, then any conversion, fees and total shown before authorising.
- Confirm only once
Follow the app’s confirmation step. A delay afterwards is not a reason to submit the same payment again.
- Check the final status
Look at the transaction’s status and reference. Keep the receipt or confirmation until any question is resolved.
After paying
If you want the group to share the cost, review or create the expense record separately. Set the payer and participants correctly, and check for an existing record before adding another.
Do not show a saved expense as proof of payment to a merchant. The expense records the cost; the payment flow supplies the transaction result.
If the result is unclear
Check transaction history and ask the merchant whether the payment was received. If the app still shows a pending result, use the troubleshooting guide before retrying. Never assume that leaving the payment screen cancels a transaction.
Walkthrough
Recipient checks, the full cost, confirmation and the resulting status.